It’s important to vet a roof construction company before hiring one. One way of narrowing down your options is to focus your search on contractors with certifications and accreditations with organizations like the Better Business Bureau (BBB).
What is the BBB, and what does its rating system mean for homeowners?
The BBB Ratings Systems
The BBB is an independent non-profit aiming to achieve its goal of advancing marketplace trust by assigning ratings to companies. The ratings (ranging from F to A+) gives customers an idea of the quality of service they can expect from a company.
How Ratings Are Calculated
BBB ratings are calculated using 13 factors, including:
- The number of complaints received by the BBB about the contractor – The volume of complaints, which includes the number of complaints that were resolved or remain unresolved, indicates the level of service you can expect from a contractor.
- The extent of a contractor’s experience – Factoring in the number of complaints gives an unfair advantage to less experienced contractors, who tend to have fewer customers and have, by extension, received fewer complaints. That’s why the BBB factors in the number of years a company has been in the industry as well.
The A+ Rating: The Gold Standard
What would it take for a company to receive an A+ rating? They’d need to receive a total score of 97 out of 100, which requires a near-perfect score in all 13 categories. As such, if you’re working with a contractor with an A+ rating from the BBB, you can rest assured knowing that your siding or roof replacement project is in the hands of real experts.
Looking for BBB-accredited contractors near you?
WABO Roofing, a fully insured and BBB A+-rated company, offers a wide range of professional exterior services, including replacement windows. To schedule a free consultation, call us at (832) 304-2800, or fill out this form. We serve homeowners in Houston and Pearland as well as the surrounding Texas communities. Talk to us today!